CWB/CPE Refund and Cancellation Policy
We recognize you may occasionally need to cancel your registration. For course registrations, if you wish to receive a refund or credit toward a future course, we must receive your cancellation request in your student portal. The following policies apply.
| Timeframe (Calendar Days) |
Amount Charged to Participant
|
| Notification received greater than 31 days from program start date |
$250 Withdrawal Fee
|
| Notification received between 31 – 22 days from program start date |
15% of the published cost at registration
|
| Notification received 21 or fewer days from program start date |
100% of the published cost at registration
|
| Notification received on or after program start date |
100% of the published cost at registration
|
Continuing and Professional Education reserves the right to cancel any program, in which case, a full refund of fees or a transfer will be offered. For the IGNITE: Professional Coaching Certification Program (formerly known as Leadership Coaching for Organizational Well-Being Certificate Program) and the SUMMIT: Advanced Coaching Mastery certificate program (formerly the Masterful Coaching Course) only: Deferrals are made at the discretion of CWB and CPE. Please note that additional refund restrictions may apply based on the unique nature of certain seminars, courses, or certificate programs.
If you have requested and are eligible for a refund, please note that the time it takes to process a refund varies according to the method of payment. Payment made by check can take up to six weeks as refunds are processed through the Commonwealth of Virginia. Refunds to debit or credit cards will vary based on the financial institution and may take several weeks to process. Refunds will be issued using the same method of payment to the person or company that made the original payment.
Transfer Policy
Transfers to other programs are prohibited. Participants who withdraw from the program are subject to the withdrawal/cancellation policy.
Acceptance Policy
Program size is limited. Participation in this program is confirmed once the applicant’s registration has been processed, including payment of the course fee or receipt of a training authorization or purchase order. If the program reaches capacity before payment is received, applicants will be placed on a waitlist. Registrations received after the deadline will be considered on a case-by-case basis. Note that the program may fill in advance of the registration deadline.
Applicable to the IGNITE: Professional Coaching Certification Program (formerly known as Leadership Coaching for Organizational Well-Being Certificate Program) and the SUMMIT: Advanced Coaching Mastery certificate program (formerly the Masterful Coaching Course) only: Applicants who have applied and been accepted into the program may defer their acceptance for up to one year without reapplying.
Attendance Policy and Program Completion
To receive a Certificate of Completion, students must fully meet the attendance requirement and satisfy all program requirements. Once the university records have been updated to reflect your successful completion of the program, certificates will be available through your student portal for self-printing.
Financial Good Standing
Financial good standing, and a university record clear of holds, are required for students to receive services. Services, including but not limited to, transcript issuance, certificate release, and course registration will not be provided to students with a financial balance due or a hold of any kind on their record. Holds are based on outstanding obligations and may be financial.
Honor Code
George Mason University shares the tradition of an honor system that has existed in Virginia since 1842. The Honor Code is an integral part of university life, and it is the student’s responsibility to understand the provisions of the code. Attempted cheating, plagiarism, lying, and stealing constitute Honor Code violations. In the spirit of the code, students and faculty must report all violations to the Honor Committee. The complete Honor Code can be found in the University Catalog, or with the Office of Academic Integrity.
FERPA Notice
The Family Educational Rights and Privacy Act of 1974 (FERPA) is a federal law that governs the educational records of eligible students. It grants students continuous access to their educational records upon request, allows students to amend their records if they feel they are inaccurate, and restricts how and when their educational records can be disclosed. All students at George Mason control access to all of their educational records and must give consent before that information is disclosed to any third party (including parents, spouses, employers, etc.). Please note that George Mason does not disclose non-directory information unless the student has signed a consent form, or the disclosure meets a qualified exception under FERPA.
Weather and Emergency Cancellations
George Mason University campus closures will generally not affect the delivery of online courses. In the event of inclement weather, students are encouraged to confirm in advance whether class will meet as scheduled. Please visit our website at https://cpe.gmu.edu/ to get up-to-date information regarding weather cancellations and delays. In the event of a cancellation due to inclement weather, your class will be rescheduled, and you will be notified of the rescheduled date(s) and time(s).
Student Complaint Policy
We want you to have the best educational experience possible during your time with Mason Continuing and Professional Education. If you have a concern about any course or program, please contact our office at [email protected]. If we determine that your inquiry should go to an instructor or another service unit on campus, we will let you know, and you will need to contact that office. Please see our Student Complaint Information on the Policy and Procedures page for additional information.
Institutional Disclosures
For institutional disclosures and state authorization information regarding online courses and programs, please see the University’s State Authorization page
Change of Mailing Address
Please contact Continuing and Professional Education if you move or change jobs, so you will receive mailings in a timely manner.
Additional Policies
Please refer to the University Catalog for other policies related to our programs, including academic and registration policies pertaining to for-credit courses and programs.
To learn more, please contact our center at: [email protected] or 703-993-6090.